General
- How does Coverpay work?
- Who can use Coverpay?
- How do I sign up to use Coverpay?
- Does Coverpay charge interest?
- Does Coverpay charge missed payment fees?
- Fees and charges explained
My Account
- How do I update my contact information?
- Why do I have to verify my identity?
- Why couldn't Coverpay verify my identity?
- What identity documents can I use?
- I have forgotten my password
- How do I change my password?
Payments
- When is my first payment due?
- Where can I find my plan number?
- How do I change my nominated payment method?
- Why is the date of my fist payment incorrect?
- How do I check my plan balance?
- How can I check my payment schedule?