General
- How does Coverpay work?
- How can I offer Coverpay to my customers?
- What are the benefits of offering Coverpay as a payment option?
- Do I need to pay to offer Coverpay to my customers?
- Does Coverpay pay me commission?
- What policy types can be included under a Coverpay Plan?
Integration
- How do I integrate Coverpay into my website?
- Can I integrate Coverpay onto my broker system generated invoices?
- What other ways can I promote Coverpay to my customers?
- Are there rules on how I can promote Coverpay?
- Does Coverpay have specific branding requirements?
- Is Coverpay interested in joint promotions with merchants?
Settlements
- Will Coverpay notify me when a customer starts a Coverpay plan?
- When does Coverpay pay the premium to me?
- How do I identify Coverpay policies in our broking system?
- How do I receipt Coverpay payments in our broking system?
- Will I receive a settlement statement detailing what has been paid?
- The amount Coverpay has paid me does not match the policy amount
Cancellations/Refunds
- How does a customer cancel their insurance policy?
- Do I need to notify Coverpay of the policy cancellation?
- Do I send a policy refund to the customer or to Coverpay?
- How long does it take for Coverpay to process a refund to a customer?
- What happens if the policy is cancelled before the merchant has been paid?
- What happens if the policy is cancelled during the cooling off period?